Video calling is as convenient as a phone call, with the added value of face to face communication.
Where do I go to attend my appointment?
Instead of travelling to your appointment you enter our online office waiting area and your Advocate is notified when you arrive and will join you when ready. There is no need to create an account and no information you enter is stored.
What do I need to make a video call?
Is it secure?
Video calls are secure; your privacy is protected. You have your own private video room that only authorised advocates can enter.
How much internet data will I use?
You do not have to use data while waiting for an advocate to join you. A video call uses a similar amount of data to Skype or FaceTime.
How much does a video call cost me?
The video call is free (except for internet/mobile data usage): Smartphone and tablet users – If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.
What about my personal information?
Security, privacy, and data protection are integral to the system:
When using this service, you will be required to use Wi-Fi or Data - we would advise, where possible, to access Wi-Fi otherwise there may be a cost to you using Data such as 3G / 4G.
For your own confidentiality we suggest that you use a private space to use our video service.
If you have any questions please contact the office on 01387 247237.
Use our quick and easy online Referral Form to get in touch with Dumfries and Galloway Advocacy Service today. We may contact the Referrer for further information if required.Fill in Form
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