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About Us

At Dumfries and Galloway Advocacy Service, your interests are our priority. You’ll be assigned an advocate who is there solely for you, and is not part of any Care team or Case Management. Your advocate will only ever get involved with your consent and instruction with exception to non-instructed advocacy (see Dementia and Learning Disability sections)

The advocacy service we provide puts you and what you want to say, achieve, or contribute, at the centre. We believe every person is an individual with something to say. If you have communication difficulties our Person Centred approach helps you have a voice. We do not share information with any other person about you without your consent. You and you alone have access at all times to all the information we hold on you. Exceptions to this would be if we feel that you or another person is at serious risk of harm; if you give us information about a crime or planned crime it may be necessary to pass that information on; if it seems that a child or vulnerable person is being harmed or is at risk of harm, then Dumfries and Galloway Advocacy Service management will make a judgement as to how that information may be communicated to relevant others.

In addition to this, we are a registered charity and are commissioned by D&G Health & Social Care to provide our service free of charge. This means there is no charge to our clients for our service.

Mission Statement

We are a value based organisation focused on delivering issue based advocacy that is independent, confidential and accessible to all who experience vulnerability.

We support and promote the development of high standards and principles in independent advocacy at a local and a national level, in partnership with, and independently of, other organisations.

We defend the rights of those in most need to services and to inclusion in the planning of those services, and we work towards empowering them to take part, and also influence service providers to listen to those that use their services.

Service Objectives

  1. To provide access to an advocacy service for all people regardless of location, age, gender, disability, sexual orientation, ethnic origin, faith/religion, or social background.
  2. To match clients and advocates appropriate to each situation’s needs, seeking specialist support where indicated and ensuring clients’ comfort at all times.
  3. To support people who, because of incapacity or communication difficulties, may not be able to express their needs or views.
  4. To guide people towards self-advocacy and avoid creation of dependency.
  5. To help clients to access and understand information relevant to them and make appropriate choices or decisions which give them fuller control of their lives.
  6. To develop links with service providers, professionals and relevant support organisations to ensure clear understanding of the role of advocacy.
  7. To provide access to advocacy in line with the prevailing legislation and Scottish Government guidance.